Consulting

CCG offers results oriented, customized services that are designed to have a positive impact on bottom line results for the organization, team and individual. Because every organization, every team and every individual is unique, each seminar, workshop, presentation, consultation, training and coaching session is created to meet the desired target. In doing so, we follow a 4-step process: consultation, design, implementation and evaluation.

Step 1: Consultation

We meet with organizational leaders to define the problem and discuss previous solutions to understand what has already been tried. We then conduct focus groups within the organization to further define the problem and discover what skills or behavioral changes will be needed to resolve the problem. We provide recommendations to management on the course they should follow.

Step 2: Design

In designing a team building, leadership or customer service execution program, we work closely with management to decide which program elements best fit their needs, budget and time constraints. At the end of the design phase we present a detailed implementation proposal.

Step 3: Implementation

Once our proposal is accepted, Ms. Chima takes primary responsibility for delivering the necessary training, workshops, seminars, coaching sessions and other elements of the plan. We are also strategically aligned with other consulting companies that have discipline - specific knowledge, who may be able to deliver the most effective training in certain specialized areas.

Step 4: Evaluation

At the end of every consulting assignment, we ask the question, “Did we achieve the targeted goal?” The evaluation phase is conducted to determine if measurable results were obtained by conducting additional focus groups and individual interviews. We provide a report to management, outlining specific outcomes.