Coach's Corner
Question of the Month
What is the best way to deliver bad news to the boss
without doing too much damage to my career?
The Coach's Response
If you have bad news, most bosses appreciate you getting to
the point and also giving them as much notice as possible so
that damage control can be implemented.
The first step in delivering the message is to know the
nuances of your boss. Do they have an open door policy where
all team members can stop in any time to talk? Are they the
type of boss that in order to have any type of conversation of
substance, you need to schedule time?
Their preferred style will have a lot to do with your
approach. Make sure your communication is succinct and try to
deliver only the high level points that the boss needs to
know. Be careful that in your nervousness you don't start
rambling and giving more information than is necessary.
Without coming across as clueless, initiate the conversation
in an upbeat manner as much as possible.
The next area to assess is your track record of delivering
results. Does your boss view you as a consistent, focused team
player that can be counted on? Do you have a reputation for
missing deadlines? The answers to these questions will also
determine the manner in which you approach the boss.
For the most part, if the bad news is not reflective of
your performance and you have a good reputation, simply
deliver the message and communicate the lessons learned from
the experience. Once the discussion is over, put it out of
your mind. Don't let your mind play games with you regarding
the damage to your creditability.
On the other hand, if your trend has been inconsistent for
awhile and you have to deliver yet another tough message, be
prepared that there may be repercussions. No matter how
difficult the conversation gets, you must not get defensive.
Take accountability for your actions and put processes in
place to prevent the mistake from occurring again.
If your track record is less than sterling, you really need
to give consideration to whether you are in the right job. It
is better for you to come to this conclusion and start making
the steps to move on to another department or organization
before being asked to leave.
Finally, no matter where you stand in your boss's
assessment of your performance, you must never deliver a
problem without a recommended solution. If you or something
you have done is the cause of the problem, use your resources
to ensure your recommended solution will resolve the
situation.